Your escorted medical journey in Boao Lecheng

Common questions

What should I do first — buy tickets or contact Leyimed?

Start with a pre-visit consultation and policy/process orientation, not airfare. We help you understand whether exploring Boao Lecheng is reasonable for your situation (logistics and process — not a prognosis) before you commit to travel.

Which medical records should I prepare?

Typically: government ID, outpatient notes, inpatient summaries, imaging (DICOM discs or cloud links where possible), laboratory reports, current medication list, and allergy history. We help organize and pre-check materials for hospital review — we do not interpret clinical results.

How do I know which projects or therapies exist in Lecheng?

We help you verify publicly available hospital information and whether items are offered under applicable pilot-zone rules and hospital approvals. That is compliance and availability orientation — not a promise of efficacy or suitability for you.

Can you guarantee an appointment with a specific expert?

No absolute guarantee. We coordinate with hospital departments per their scheduling rules, identity checks, and capacity. Clinical responsibility always remains with the licensed hospital and physician.

What does 「先评估、再赴琼」 (assess first, then go to Hainan) mean?

Document pre-check and, when appropriate, a hospital-linked online consult happen before you fly. If the assessment suggests a Lecheng visit is worth pursuing, we help plan travel and on-site escort. If not, we say so plainly — we do not push unnecessary trips.

Who conducts online video consultations?

When arranged, consultations are conducted by licensed doctors from partner hospitals via approved tools (for example Tencent Meeting). Leyimed staff facilitate scheduling and records — they do not diagnose or prescribe.

What happens when I arrive in Hainan?

A certified escort (持证上岗) meets you per the agreed plan and accompanies you through hospital-day logistics: registration, navigation, interpretation support, and process documentation — not medical decision-making.

What can the escort do — and what is out of scope?

In scope: non-clinical accompaniment, communication help, and traceable service steps aligned with GB/T 47801—2026 escort boundaries. Out of scope: diagnosis, treatment choices, medication advice, or speaking on behalf of physicians about clinical outcomes.

Do you provide a summary after the hospital visit?

We can help organize visit logistics notes and next administrative steps discussed with the hospital. Medical conclusions belong in the hospital record; we do not replace physician documentation.

How do fees, refunds, and follow-up work?

Leyimed fees cover consultation, coordination, and escort; hospital treatment is billed separately. Refund rules depend on service stage (for example, if a paid online consult with a hospital doctor has already occurred, that portion may be non-refundable per policy). Long-cycle follow-up focuses on logistics and emotional support for travelers — not clinical treatment. Call 400-877-9996 for current rules.